Strategy To Handle An Angry Customer In A Community Pharmacy
`Customer is always right' so says Harry Gordon Selfridge in 1909. However, there is a limit to that right. When a customer step on it, it is time to get them to their right senses before it is too late. Many merchants including owners of community pharmacy sell their own rights to customers. This they believe will help to increase sales. At the end of the day, they end up selling their own sanity trying to please customers that will always find fault with every service. The people that suffer it more is employee. Community pharmacy spend most of their time teaching their staff personally or in schools how to treat a customer. They are expected to act in certain ways to customers. Failure to do so may result in getting sacked. Unfortunately, nobody teaches the customer on how to mind their boundaries. At the end of the day, many customers act with so much pride. This they also do to the pharmacist. And I can authoritatively say this kind of situations do not happen to medical...
